Delivery & Returns


Local Delivery

Our website  offers FREE Delivery for all orders purchased online in the UAE. We offer door to door service for all range of products in 3 working days. In case your selected piece is in stock, we arrange to deliver within the next day. Made to order and custom jewellery pieces will be delivered within 2-5 working days. We take priority orders too, drop us a line at by calling us on +971561042461 for all urgent orders and inquiries.

GCC COUNTRIES AND AFRICA offers free delivery in GCC and Africa for orders purchased online with a minimum value of USD 500. Any item that you wish to purchase below the minimum amount that is lower than USD 499 will be shipped via FedEx with a standard delivery charge. There will additional declaration charges for all orders above AED 1000 or USD 290. As per the UAE import law regulations by the customs authority, this will be applied for all outbound shipments.

Our courier service facility is partnered with FedEx International to ensure your jewellery to securely couriered with insurance to your doorstep. 

Cash on Delivery option is not available within the GCC and African region. All payments should be made by card or bank transfer. For more information on shipping via bank transfer, you can contact our care department during working hours by calling us on +971561042461 or email

INTERNATIONAL COUNTRIES offers global shipping. We have teamed up with FedEx to ensure your jewellery to securely couriered to your doorstep. All our product prices are exclusive of additional duties and taxes. The cost of delivery varies from country to country. Standard delivery charges may apply as per the county you choose for delivery. 

We will send you the tracking number once your order is dispatched from our office. You can check the status manually. 

Note - Please note customs duties and taxes for international orders are not included in the final price of our online products. The customer will be liable for any applicable duties and taxes of the receiving country. 

If you have any inquiries on shipping charges or product availability, please drop us an email at or calling us on +971561042461, Our team is more than happy to assist. 

Before completing your purchase, please take a moment to review our return policy.


In case you have changed your mind and don't want to keep the product, you may return the product but you will be paying the import and freight cost outside of UAE. All returns within the UAE are free.

Please contact us within 10 days of receiving your order and we will arrange to pick up the jewellery. Once it has been received by our team, we can arrange to exchange or refund the amount to you. You can notify our Online Team for a return request by contacting us at or by calling us on +971561042461.

1. Your returned item must arrive at our office no later than 10 days after you receive the order.

After this time we cannot guarantee that the item will be accepted for refund or exchange.

2. We strongly recommend that you book your return pick-up within 5 days of receiving your order to ensure that it arrives in our office within 10 days. Please contact our customer care for further queries.

3. Once your return has been received by our team and it complies with our returns policy, we will refund you by your original payment method. Provided you return to us with purchase invoice and original packaging to ensure the necessary protection when in transit.

4. For Exchange request, your order will need to be refunded and a new order will be placed online.

5. Items must be returned unworn, undamaged and unused with original tags attached. If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;

6. We recommend that you return items in their original packaging to ensure the necessary protection when in transit.

7. Returned items will be refunded excluding the cost of shipping

8. We do not accept returns for earrings of any type, nor for any bespoke or made to order jewellery for hygiene purposes and nature of the product.

9. For a refund, If the item is not as per our satisfactory standard we are permitted by law to reduce the refund amount by the reduction in the value of the item.


Defective or Damaged

If the order sent by us is damaged or defective or wrong item, please contact customer care as soon as possible. We will replace, repair or refund the amount immediately with no questions asked policy.

Kindly note to return the item within 10 days of receiving the order.